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Important Email Delivery Information

Since most ISP companies use spam filters, please add our email address to your list of Approved Senders or Contacts. This process is commonly known as Whitelisting.

If you do not see an email from us in your inbox (due to the overzealous filtering by ISPs) our email may have been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as "not spam"...

Click the link below to your ISP or your Email Client to see how to add our email address to your "Approved Senders" list.

ISPs and Web-Based Email:

Shaw Bell/Sympatico Rogers Telus
Hotmail Live, Windows Live & MSN Gmail Yahoo AOL Web Mail
Xplornet

Email Clients:

Outlook 2003 (or higher) Mozilla Thunderbird Apple Mail Blackberrys

Spam Filters:

Norton AntiSpam McAfee Spamkiller Barracuda Networks Trend Micro PC-Cillin
Cloudmark SpamNet Mailblocks MailShield MailWasher
Oddpost SpamAssassin SpamFighter Spam Arrest
ChoiceMail SpamButcher Spameater Pro Spam Inspector
Spam Interceptor SpamPal Spam Sleuth Other providers:

AOL Web Mail

To make sure your email gets delivered to your AOL inbox, you must add our email address to your Address Book or Custom Sender List.

  1. Click the ’Spam Controls’ link on the lower right side of your inbox screen.
  2. When the ’Mail & Spam Controls’ box appears, click the ’Custom sender list’ link.
  3. Choose the ’allow email from

    info@percentageplus.com

    ’ option.
  4. Add the email address you would like to receive mail from, then click ’Add’
  5. Click ’Save’

Xplornet Webmail

Presently, all e-mail accounts are equipped with a spam filter. To add a sender as “safe”, follow these steps:

  1. Login to Xplornet Webmail.
  2. Click on Settings and expand the menu.
  3. Choose Mail.
  4. Select the Blocking tab.
  5. Add an asterisk (*) to the Safe Sender List.
  6. Click Add.
  7. All e-mails sent to the Xplornet e-mail address will now be sent to the Inbox.
    • The Safe Sender List overrules the Blocked Sender List. So if you bypass the Spam filter by adding the * to the Safe Sender List, even if you add addresses or domains to the Blocked Sender List, they will continue to come to the inbox.
    • If a customer creates a Filter to direct mail that meets certain criteria to the Spam folder, it will be filtered accordingly.


Xplornet

Yahoo! Mail

In Yahoo! Mail, log into your email account and follow these steps to add us to your address book. This ensures that you never miss out on any of our emails!

  1. On the main screen, select the ’Add’ link next to the Contacts item, on the left hand side of the page.
  2. A form will appear in the middle of the screen. On this form, enter our name and our email address info@percentageplus.com and select ‘Save’

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If you’re still not receiving email you are expecting, there are two things you can do:

  1. Use the ’Not Spam’ button in your Bulk folder.
  2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as ’Not Spam’

  1. - Check your Yahoo! Bulk folder
  2. - If you see the email from us, highlight it and click ’Not Spam’
  3. - This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click ’Options’ in the top right navigation bar
  2. Select ’Mail Options’ from the list that drops down
  3. Choose ’Filters’ located on the left side of the page
  4. Click the ’Add’ button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, "header" or "to".
  6. Choose the criterion by which you want a match to be made, such as "contains"
  7. Enter the text string to compare. For example: info@percentageplus.com
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the ’Junk’ folder if you do not see and email from info@percentageplus.com in your inbox
  2. Click the ’Mark as safe’ link
  3. Add info@percentageplus.com to your Safe List

    Mark Sender as Safe

    Attachments, pictures, and links in this message have been blocked for your safety. Show content

    info@percentageplus.com

    From: info@percentageplus.com     You may not know this sender. Mark as safe | Mark as unsafe


    Sent: Thu 6/14/07 12:00 AM


    Reply-to: info@percentageplus.com>


  1. Click ’Show content’ to view the body of the email if it contains images and HTML
  2. Click ’Mark as safe’
  3. info@percentageplus.com will now be added to your list of ’Safe senders’

Manually Add to Safe List

  1. Click ’Options’ in the upper right corner of your Hotmail screen
  2. In the Body of the page under ’Junk e-mail’ click the link ’Safe and blocked senders’
  3. Click the link ’Safe senders’
  4. Enter the email address ’info@percentageplus.com’
  5. Click ’Add to list’

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Gmail back to top

To make sure email gets delivered to your inbox, you must add the email address info@percentageplus.com to your contacts list.

  1. On the main screen, select the ’Contacts’ option in the left hand navigation menu.
  2. On the contacts page, select the ’Add Contact’ button on the top left
  3. On the form that appears, enter our name, info@percentageplus.com, our email address info@percentageplus.com, and select ’Save’ at the top.
  4. A confirmation will appear at the top saying that the contact has been added.

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Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

  • Change their automatic download settings
  • Add sender to your address book
  • Add your email or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML email
  2. Choose ’Change automatic download settings’ option
  3. When the popup comes up, uncheck the first box in the list that says ’don’t download pictures or other HTML content automatically’
  4. Click ’OK’

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose ’Add to contacts’ option

To add domain to safe sender list:

  1. From the menu, select ’Tools > Options’
  2. On this screen, in the Preferences tab, select the ’Junk E-Mail’ button.
  3. At the top of this window, select the tab ’Safe Senders’, and push the "Add" Button
  4. In this window, enter our email address, info@percentageplus.com, into the box and then press ’OK’.

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Shaw

In Webmail for Shaw, log into your email account and follow these steps to add us to your safe list and to ensure that our emails are not automatically deleted. This ensures that you never miss out on any of our emails!

  1. On the main screen, select the ’Address Book’ tab at the top
  2. This page will list any/all of your contacts within your address book. On this page, at the bottom, enter our name, and our email address info@percentageplus.com
  3. Then, Select ’Add Contact’

Once you see our email listed in your personal address book, it means that we’ve been white listed, and will help ensure that you continue to receive our emails straight to your inbox.


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Shaw has the practice of deleting any message that appears to have spam-like qualities, even if you’ve asked to receive them. With this turned on, emails can be deleted automatically without ever been seen. To disable this automatic filter, please follow these steps:

  1. On the main screen, select ’Settings’
  2. Then, select the ’Spam Filter’ link
  3. On this page, you have the ability to adjust your spam filter settings. Select ’Disable Junk Email Filtering’ so no emails are blocked or deleted automatically.
  4. Press the ’Save’ Button

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Bell/Sympatico

  1. Using www.bell.ca/ webmail sign in to your Sympatico account.
  2. On the Sympatico web page, click on the Options tab at the top of the page. Select the ’More Options’ link at the bottom of the drop down menu.
  3. On the new page, under ’Junk e-mail’ click the ’Safe and Blocked Senders’ link.
  4. On the next page, click the ’Safe Senders’ link.
  5. Enter info@percentageplus.com in the box.
  6. Click the ’Add’ button beside it. The screen will refresh and the email address should appear in the Safe List. This will tell Sympatico that newsletters from us should not be treated as spam.

Rogers

In Rogers Mail, log into your email account and follow these steps to add us to your address book. This ensures that you never miss out on any of our emails!

  1. On the main screen, select the ’Add’ link next to the Contacts item, on the left hand side of the page.
  2. A form will appear in the middle of the screen. On this form, enter our name and our email address info@percentageplus.com and select ’Save’

If you’re still not receiving email you are expecting, there are two things you can do:

  1. Use the ’Not Spam’ button in your Bulk folder.
  2. Create a filter to automatically send email from info@percentageplus.com to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

  1. Check your Rogers Bulk folder
  2. If you see the email from us, highlight it and click ’Not Spam’
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click ’Options’ in the top right navigation bar
  2. Select ’Mail Options’ from the list that drops down
  3. Choose ’Filters’ located on the left side of the page
  4. Click the ’Add’ button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, "header" or "to".
  6. Choose the criterion by which you want a match to be made, such as "contains"
  7. Enter the text string to compare. For example: info@percentageplus.com
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

Telus.net Webmail

Make sure that our messages arrive in your inbox each
month by adding info@percentageplus.com
to your address book and confirm that our newsletter is not spam by reporting so in Telus Webmail.

Add Sender to Address Book

  1. Click on ’Address list’ on the sidebar menu.
  2. Type info@percentageplus.com into the text box.
  3. Click ’Save.’

Report non-spam - TELUS Webmail

  1. Open and log into TELUS Webmail.
  2. Select the email(s) you would like to report.
  3. Click on the ’Not Spam’ button above the email(s).
  4. The message will be automatically reported as Not Spam.

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BlackBerrys

  1. Scroll up to the message header
  2. Get to the field where their name is listed, click the Berry button and then click Show Address
  3. Select and copy that info@percentageplus.com to the clipboard
  4. Go into Address Book and find the user
  5. Select Save
  6. Click to edit it, and then click the Berry button to add another email address
  7. Paste it in and click Save

Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the "From" address, info@percentageplus.com into the email dialogue box
  5. Click OK

Apple Mail for OS X

  1. First, if email from info@percentageplus.com ends up in your junk folder, highlight or open it and click "Not Junk" at the top of your screen. Then:
  2. Go to Mail > Preferences from your Mail menu
  3. Go to the Rules tab
  4. Select Add Rule
  5. Give this rule a name such as Newsletters from info@percentageplus.com
  6. Create a rule that says "If any of the following conditions are met: ’From’ ’Contains’" and then paste in info@percentageplus.com
  7. From the actions, select "Move message" to mailbox "Inbox"
  8. Click "OK"

Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the ’Email Address’ box, enter info@percentageplus.com
  8. Click OK
  9. Click OK

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
  • Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.

McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name you want to whitelist under Address:
  5. To whitelist all our newsletters, type info@percentageplus.com but omit the text to the left of the @ symbol
  6. Optionally, enter a rule to help you recognize the domain under our name:
  7. Click OK.
  8. Click OK.

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from us and the sender email address info@percentageplus.com that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company’s Barracuda firewall homepage.
  2. Click on the "Block/Accept" tab.
  3. Choose "Sender Domain Block/Accept." Enter the domain name from info@percentageplus.com to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click "Add."
  4. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "info@percentageplus.com" Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type: info@percentageplus.com
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.

Mailblocks

  1. Click the Addresses tab.
  2. Click New.
  3. Type: info@percentageplus.com
  4. Make sure ’Accept Mail From This Address’ is selected under Receiving Options.
  5. Uncheck ’Display in People Picker’ under Other options.
  6. Click Submit.
  7. Click OK.

MailShield >

  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type: info@percentageplus.com
  4. Click OK.

MailWasher

  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type: info@percentageplus.com
  5. Click OK.
  6. Click OK.

Oddpost

  1. Check your ’Probably Spam’ folder.
  2. If you see that our newsletter was incorrectly filtered out
  3. Select it
  4. Click the ’Move to Inbox and Mark as Not Spam’ button.

SpamAssassin

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. whitelist_from info@percentageplus.com
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

SPAMfighter

Highlight the email from us with the email address info@percentageplus.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address info@percentageplus.com or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"
  5. Then "Whitelist email address"
  6. Then "Import".
  7. Select your ’Address Book’ and click on "Check all"
  8. Click "Add"
  9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

  1. Click More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"

Spam Arrest

  1. Open Spam Arrest
  2. Add the sender email address info@percentageplus.com to your authorized senders list.

ChoiceMail >

  1. Open ChoiceMail
  2. Click on the Senders tab
  3. Choose "Approve another Sender"
  4. Type in the sender email address info@percentageplus.com
  5. Click on OK

SpamButcher

  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under ’Known Good Senders and Recipients’.
  4. Type: info@percentageplus.com
  5. Click OK.
  6. Click OK.

Spameater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: info@percentageplus.com under Address.
  5. Choose ’Full Email Address’ under Address Type.
  6. Select Email Domain.
  7. Click OK.

Spam Inspector

  1. Select Spam Inspector
  2. Then ’Manage Friends List’ from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under ’Add a New Friend’.
  4. Type: info@percentageplus.com
  5. Click the >> button.
  6. Click Close.

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address: info@percentageplus.com
  3. Click Add.

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click ’Add to Whitelist’ from the menu.
  3. Type: info@percentageplus.com
  4. Click Add.

Spam Sleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: info@percentageplus.com on a line by itself in the entry field.
  5. Click OK.

Other Spam Filters Not List Above....

If our message is being filtered, try adding info@percentageplus.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist info@percentageplus.com.
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